Our guest on #YYJchat for Tuesday January 22nd is the moderator of The Upsell, a blog on customer service. Russel Lolacher, (@RussLOL) a long-time presence in the #YYJ social media community, started his online discussion in
Russel Lolacher
2009 and in that time, has caught the attention of big companies (Best Buy, Sears, London Drugs) and local ones (Bubby Rose, Hernandez). What’s your take on the state of customer service?
Join in at 7:30pm PST with your questions and comments.
Join in with your questions, thoughts and comments to Russel Lolacher
#YYJchat is Tuesday January 22nd from 7:30 to 8:30 pm PST. Just follow the hashtag on Twitter and post your thoughts and questions to our guest. Follow @YYJchat for updates. Moderators and organizers are Susan Jones (@SusanJones), Kyle Schembri (@KyleSchem) and Mat Wright (@MatVic)
How to join into #YYJchat and FAQs? See our
Tuesday January 22nd #YYJchat with guest Russel Lolacher on how customer service is adapting to the social media age….
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[...] they do it well as much as it is important to let them know when they’ve let you down. This lively bit of back and forth certainly reinforced that [...]